We offer FREE SHIPPING on all orders that ship to the lower 48 U.S. states.

• We only ship to the 48 contiguous states. We currently do not ship to Hawaii, Alaska, Puerto Rico, or Guam, US. Virgin Islands. We also do not ship to FPO, APO, or PO Boxes.
• We offer free shipping on all orders.
• Orders are often processed and shipped within 1-3 business days.
• Delivery time within the US is 5-8 business days. Please note that these are estimated delivery times only, therefore Omidi is not guaranteeing delivery dates. due to bad weather and other force majeure factors, the logistics shipping may be delayed. Please feel free to contact us to know the latest order status.
• We do not ship outside the U.S.
• Orders are not processed on weekends or holidays.
• Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders, Please allow additional days in transit for delivery.
• You can always contact us for any shipping questions at support@omidi.us.
• *Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

 

Carrier
Packages will arrive to your door via UPS / Fedex etc. We have several warehouses in US. Your items will be shipped from the nearest local warehouse that stocks the item you ordered. We work closely with logistics providers to improve the highest quality delivery service.

Order Cancellation
If you want to cancel your order, please email us at support@whon.ai as soon as possible. We will issue a full refund if the product has not yet started to ship. If the product is in the progress of delivery, it cannot be canceled.

Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return & Refund Policy.

Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order. 

Returns and Exchanges:
If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order.

We strive to provide a smooth and efficient shipping and delivery experience for our customers. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our customer service team for assistance.
Email: support@omidi.us