Omidi is committed to our customer satisfaction. If you are unhappy with your purchase, please notify us within 30 days of order receipt, and we will issue a refund for all returnable products.

To be eligible for a return, your item must be in the original packaging and in saleable condition. You’ll also need the receipt or proof of purchase.

For returns that are neither material defect nor Omidi fault, customers are responsible for the freight expense, and the freight charges are non-refundable.

Disclaimer: Omidi reserves the right to deny returns if there are damages either on products and/or packages or if you fail to return the product with no quality issues within 30 days.

Return Process

If you wish to initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with further instructions on how to proceed. In most cases, you will be responsible for the return shipping costs.

Exchange Process

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. They will guide you through the necessary steps and provide you with a return shipping label if applicable. If the desired item is out of stock, they will assist you in finding an alternative or provide a refund.

Return Charge

1. Your item has a manufacturing defect in its materials or workmanship.
2. Your item has been damaged in transit.
3. You received the wrong item.
4. Your item was lost in transit.

1. You don't like the item after receipt of it.

2. You no longer need the item after receipt of it.

3. Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).

Refund Policy

Once your return parcel is received, we will immediately initiate a refund if the product is in the original packaging and saleable condition. It will usually take up to 3 business days to examine the returned products and another 2 to 5 business days to process your refund.

If you pay with a credit or debit card, Please note that the refund process may take 3-7 business days to reflect in your account, depending on your bank or credit card provider.

For the product damages, such as the tabletop and metal frame scratches, hard-to-clean dirt, and peel-off paint, we will charge a certain amount for compensation and will notify you by email at the same time.

Damaged or Missing Shipment

We carefully inspected all our products before shipping. But It is still essential to check your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee no “hidden” or concealed damage. If you notice any product damage during your inspection, please immediately contact our customer service department and fill in the claim within seven days after receipt.

• Report any missing or damage promptly to the Omidi team on the Contact Us page.
• Please inform us within seven days after receiving your package.
• Please keep all original packaging in the first receiving 30 days in case of return.
• Please let us know immediately if your order does not arrive within the delivery time. We will not be responsible for late claims filed after the delivery period for more than seven days.

Defective or Error in Merchandise

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you receive a defective or wrong product upon delivery and it’s not due to shipping damages, please contact our customer service. Disclaimer: Omidi reserves the right to deny returns on third-party items as Omidi has no control of its return policy. Omidi can assist in the return process, but we cannot guarantee your payment refund on third-party products.

You can always contact us for any return questions at support@omidi.us